Returns

At The House of Barrie, we take great pride in the quality of our merchandise.

All sales final. Refund allowed on small undamaged items only within 24 hrs. of purchase. No returns on custom orders or sale/reduced items. Any return is subject to credit card return fees. No refunds on deliveries.

 Please review our full return policy, including items ineligible for return, before starting the return process.

INELIGIBLE ITEMS

• Final sale items 
• Special order item specific to client request
• Made-to-Order (MTO) items
• Furnitures
• Items damaged through normal wear and tear
• Candles, Soaps, Lotions, Perfume

WAYS TO RETURN

• In store — You can return most non-furniture items to your local store for free.
  
• By phone — Furniture and other large items not delivered by mail must be arranged for return over the phone by calling our Customer Care Center.

PROOF OF PURCHASE

A valid proof of purchase is required to issue refunds or merchandise credit for eligible items. We will accept all of the following as proof of purchase.

• Original paper or gift receipt
• Electronic receipt
• Original packing slip (with order number visible)
• Order number
• Gift registry number

REFUNDS

• Original receipt — Returns with the original receipt will be refunded in the original form of payment.
• Gift receipt — Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount on the gift receipt.
• Cash and check refunds — Cash and check refunds more than $100 will be issued as a company check and mailed to you (which may take up to 14 business days).
• Over $10,000 — If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, then mail additional Merchandise Credit Card(s) for the remaining amount owed to you.
• Shipping and processing fees are nonrefundable.

PRICE ADJUSTMENTS

Prior purchases are not eligible for price adjustments, regardless of whether the item has yet to ship.

Restocking fee applies 5%